Privacy Policy

This document outlines how freshfolks.co.uk (“we,” “us,” or “our”) collects, uses, and protects the information of users (“you” or “your”) accessing and interacting with our website. By using freshfolks.co.uk, you agree to the terms of this policy.

**Information We Collect:**

We collect several types of information from and about users of our website. This includes:

  • **Personally Identifiable Information (PII):** This information allows us to identify you individually and may include your name, email address, postal address, phone number, and date of birth. We collect PII only when you voluntarily provide it to us, such as when creating an account, contacting customer support, or participating in contests or promotions.
  • **Non-Personally Identifiable Information (Non-PII):** This information does not identify you personally and includes your IP address, browser type, operating system, referring website, pages visited on our site, and the dates and times of your visits. We collect this information automatically through the use of cookies and web beacons (further explained below).
  • **Gaming-Related Information:** If you participate in games or activities on our site, we may collect information related to your gameplay, such as your in-game progress, scores, and achievements. This information is typically aggregated and used to improve our services.

**How We Use Your Information:**

We use the information we collect for various purposes, including:

  • **Providing and Improving Services:** We use your information to operate and improve freshfolks.co.uk, personalize your experience, and provide you with the gaming services you request.
  • **Communication:** We may use your email address to send you updates, news about our games, promotional offers, and customer support communications. You can opt out of receiving these communications at any time.
  • **Legal Compliance:** We may disclose your information if required to do so by law or legal process.
  • **Security:** We use your information to protect the security and integrity of our website and prevent fraud.

**Cookies and Web Beacons:**

We use cookies and web beacons to enhance your experience on freshfolks.co.uk and collect Non-PII. Cookies are small text files placed on your computer by our website. Web beacons are small electronic images that allow us to count users who have visited our pages. You can typically manage cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

**Data Security:**

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include implementing appropriate security technologies and internal policies. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

**Children’s Privacy:**

freshfolks.co.uk is not intended for children under the age of 13. We do not knowingly collect PII from children under 13. If you are under 13, please do not provide us with any information. If we become aware that we have collected PII from a child under 13, we will take steps to delete such information.

**Changes to this Policy:**

We may update this policy from time to time. We will post any changes on this page and update the revision date. Your